Seattle • January 2023 - Present
32FramesPerSecond

Owner

Freelance product designer with 10+ years of experience creating user-friendly products. Skilled in allphases of the design process, user-focused approach, and proficient in design tools.

Seattle • May 2007 - January 2023
Tideworks Technology

senior product designer

A full-service B2B software solutions provider for the billion-dollar world-wide container terminal industry.

  • Increased user workflow efficiency by 40% for 17 products, resulting in 20% YoY business growth insolving customer problems.
  • Collaborated with cross-functional teams to build a product Design System, setting high standards for design in 12 weeks, supporting technical talent.
  • Collaborated with stakeholders to develop a research-driven vision that led to designrecommendations reducing customer support requests by 15% in two quarters.
  • Influenced product strategy and delivered scalable, high-quality designs that enhanced user experience in internal tools, and core product offerings and boosted revenue growth by 15%.
  • Managed a team of two UX designers and three technical writers, negotiating the end-to-end product design, from vision to strategy, implementation, and ongoing maintenance.
  • Crafted a cohesive series of marketing materials, which led to an impressive 20% increase in customer engagement and strengthened the brand's position as an industry leader.
  • Dramatically reduced click rates for cloud infrastructure targeting gate system operators, resulting in hourly savings of up to $1500 across 250 installations.
Kansas City • October 2000 - November 2006
Handmark, Inc.

art director

Accomplished global leader specializing in creating and disseminating mobile content solutions,renowned for its ownership of pivotal patents in mobile content distribution, including groundbreakingJava-based push technology for wireless devices.

  • Established and led an in-house creative department with five direct reports, driving a mobile software company to achieve a dominant 43% market share in online and retail markets.
  • Led design and execution of new mobile experiences, resulting in a 20% increase in customer satisfaction within one year and $1.5M in new sales.
  • Led product design for data visualization, code editors, monitoring and alerting, and more, championing user empathy and delivering meaningful value.
  • Chaired product reviews and weekly meetings with senior leadership, product managers, and designers, fostering a cohesive company culture and promoting effective collaboration.
  • Managed a team of two UX designers and three technical writers, negotiating the end-to-end product design, from vision to strategy, implementation, and ongoing maintenance.
  • Collaborated with cross-functional partners to deliver highly-crafted products that increased user adoption by 20% & established the brand as a top competitor.
EDUCATION
University of Central Missouri

Bachelor of science in Graphic Arts technology - management

VOLUNTEERING AND LEADERSHIP
AIGA Seattle - The professional association for design

board of directors - partnership director

  • Fostered strategic partnerships, aligning with AIGA's values and influencing 65% of members' vendor choices.
  • Ensured partners received promised recognition and benefits, masterminding marketing efforts and event acknowledgments at 40+ events.
  • Procured a $20k annual budget from partners and sponsors to enhance AIGA's initiatives, catering to 720+ members.
  • Cultivated the next generation of Seattle's design leaders, comprising 47% of our membership.
  • Coordinated with fellow board members to seamlessly integrate partnership activities into AIGA's comprehensive strategy.